How can I track the status of my order?
Once your order ships from our facility, you will receive a shipping confirmation email with your order's tracking information. From there, you can click on the link provided to follow the current status of your package.
How do I update or cancel my order?
In order to update or cancel an order, please email email@example.com. Please include your first and last name, order number and the specific change(s) you would like to make. Please note that if your order has already shipped, we will not be able to make any changes.
What do I do if my package is lost?
If the delivery timeframe has passed and/or your order shows delivered and you have not yet received your package, we will be happy to work with the shipping carrier directly to resolve the situation. Please email firstname.lastname@example.org with your order number and we will look into the situation and determine a resolution.
What do I do if I received the wrong item?
We apologize if you received an incorrect item and we will be happy to get this issue resolved. Please email email@example.com with your order number and the name of the item that was incorrect and we will get the correct item shipped out to you immediately.
What methods of payment do you accept?
USA Baseball Shop accepts VISA, Mastercard, American Express, Discover and PayPal. If you have any trouble with the payment process, please email firstname.lastname@example.org and we will be happy to assist you further.
How do I use a promotion code?
All orders of $150 or more qualify for free ground shipping. This will be applied to your order automatically, there is no code needed. When there is a promotion that requires a code, enter the code exactly as it appears into the “Discount Code” box during the checkout process and the order will be adjusted to reflect the discount.
What is your return policy?
USA Baseball Shop has a 90 day return guarantee when valid proof of purchase is provided. All return items must be in original condition, unworn with original tags and labels. You will be refunded the exact amount you originally paid for the item(s).
How do I return an item?
All returns should be shipped to the following address:USA Baseball Shop Attn: Returns
2933 South Miami Blvd., #119
Durham, NC 27703
How long does it take to process a return?
If returning an item, the refund will be processed 3-5 business days after we receive the return package. From there, the amount of time it takes for the refund to be applied to your account depends on the company you bank with. The typical time frame is 5-7 business days. Allow up to two billing cycles.
How do I order an item that is not available?
If we are out of stock of an item and you are interested in purchasing it when/if it becomes available, please email email@example.com and we will return your message regarding the time frame in which it should be available again. Please note that some items are limited and we do not always re-order every item you see available.
Can I place a team order?
USA Baseball does not currently accept team orders.
What are the shipping costs/methods?
All orders over $150 receive free domestic ground shipping.
We offer a few different methods of shipping:
- Flat Rate Shipping - $8.00 flat fee.
- UPS Ground - fee calculated based on your shipping address.
- UPS 2 Day Select - fee calculated based on your shipping address.
- UPS 2nd Day Air Saver - fee calculated based on your shipping address.
- UPS Next Day Air Saver - fee calculated based on your shipping address.
When will my order ship?
USA Baseball Shop’s Fulfillment Center is open from 9am-5pm ET Monday through Friday and on select weekends. Most orders ship within one business day. You will be notified via email when your order ships.
How can I update my shipping method?
To update your shipping method, please contact us at firstname.lastname@example.org. Please note that if your item has already left our warehouse, we will not be able to update your shipping method.
Do you ship to Canada or internationally?
USA Baseball Shop now offers international shipping and welcomes orders from APO/AE addresses.
How do I play for Team USA?
To learn more about opportunities available to become involved with Team USA, please visit USABaseball.com for further information.