Order Information
How can I track the status of my order?
Once your order ships from our Fulfillment Center, you will receive a shipping confirmation email with your order's tracking information. From there, you can click on the link provided to follow the current status of your package.
How do I update or cancel my order?
After placing an order, you have a limited window to make any changes. To update or cancel your order, email orders@usabaseball.com with your first and last name, order number and details of the changes you wish to make. Please note that if your order has already been processed and shipped, we won’t be able to accommodate any changes.
What do I do if my package is lost?
If the estimated delivery time has passed or your order shows as delivered but you haven’t received your package, please email orders@usabaseball.com with your order number. We will investigate the issue and work to resolve it.
What do I do if I received an incorrect item?
We sincerely apologize if an error occurred while fulfilling your order. Please email orders@usabaseball.com with your first and last time, order number and details about the incorrect item(s). We will promptly ship a replacement.
Payment Information
What methods of payment do you accept?
USA Baseball provides several payment methods for your convenience, including all major credit cards, PayPal, Venmo and Shop Pay. If you encounter any issues during the payment process, please email orders@usabaseball.com, and we’ll be happy to assist you.
How do I use a promotion code?
All orders of $150 or more automatically qualify for free domestic ground shipping - no promo code is required. For promotions that do require a code, simply enter it exactly as shown in the “Discount Code” box during checkout, and your order will be adjusted to reflect the discount.
Returns
What is your return policy?
USA Baseball offers a 60-day return window. A valid proof of purchase is required. All returned items must be in original condition, unworn, and include the original tags and labels. You will receive a refund for the amount you paid for the item(s), minus any shipping costs.
How do I return an item?
All returns should be shipped to the following address:
USA BASEBALL FULFILLMENT CENTER
ATTN: Returns
9770 Inter Ocean Drive, Unit B
West Chester, OH 45246
How long does it take to process a return?
Once your return is received at our Fulfillment Center, please allow 3 to 5 business days for processing.
Product Information
How do I order an item that is not available?
For any questions about products or their availability, email shop@usabaseball.com. Please note that some items are limited exclusives and are only available while supplies last.
Can I place a team order?
USA Baseball does not currently accept team orders.
Shipping
What are the shipping costs/methods?
Free domestic ground shipping on all orders of $150 or more.
We offer a few different methods of shipping:
- Flat Rate Shipping - $10.00 flat fee.
- UPS Ground - fee calculated based on your shipping address.
- UPS 3 Day Select - fee calculated based on your shipping address.
- UPS 2nd Day Air - fee calculated based on your shipping address.
- UPS Next Day Air Saver - fee calculated based on your shipping address.
When will my order ship?
USA Baseball’s Fulfillment Center is open Monday through Friday, from 9am to 5pm ET. Most orders are shipped within one business day. You will receive a shipment notification email once your order has been shipped.
How can I update my shipping method?
After placing an order, you have a limited window to make any changes. To update or cancel your order, email orders@usabaseball.com with your first and last name, order number and details of the changes you wish to make. Please note that if your order has already been processed and shipped, we won’t be able to accommodate any shipping method changes.
Do you ship internationally?
USA Baseball provides international shipping and accepts orders from APO/AE addresses.
Team USA
Learn more about USA Baseball
For more information on opportunities to get involved with USA Baseball, please visit USABaseball.com!